At Tickzoff, we aim to deliver your orders quickly, safely, and reliably.
📦 Order Processing
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
- You will receive an order confirmation and tracking details via email/SMS once your order is shipped.
🚀 Shipping Time
- Standard Delivery: 3–7 business days across India
- Delivery timelines may vary depending on your location and courier availability.
💸 Shipping Charges
- We offer Free Shipping on all prepaid orders.
- A nominal fee may apply for Cash on Delivery (COD) orders.
📍 Order Tracking
- Once your order is shipped, a tracking link will be shared.
- You can track your order anytime using the provided details.
⚠️ Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics issues
- High demand periods
We appreciate your patience in such cases.
🔁 Return & Refund Policy
Your satisfaction matters to us. If something isn’t right, we’re here to help.
🔄 Return Eligibility
We accept returns under the following conditions:
- Item is damaged, defective, or incorrect
- Return request is raised within 3 days of delivery
- Product is unused and in original packaging
❌ Non-Returnable Items
- Used products
- Items without original packaging
- Products damaged due to misuse
📩 How to Request a Return
- Email us at support@tickzoff.com with:
- Order ID
- Issue description
- Images/videos of the product
Our team will review and respond within 24–48 hours.
🔄 Refund Process
- Once your return is approved, the refund will be processed within 5–7 business days.
- Refund will be credited to:
- Original payment method, or
- Bank account (for COD orders)
🔁 Replacement Policy
- We offer free replacements for damaged or defective products.
- Replacement will be shipped once the issue is verified.
📞 Need Help?
If you have any questions, feel free to reach out:
- 📧 Email: support@tickzoff.com
- ⏰ Support Hours: Monday – Saturday, 10 AM – 6 PM